Returns Policy

McKinlays Footwear Ltd will exchange unworn and unmarked footwear when accompanied by the original purchase receipt and returned within fourteen days of purchase.  This does not apply to custom made lines.

hunter-junior-hot-pinkRegretfully we are unable to accept returned goods where:

  1. Goods have been worn.
  2. Goods have been damaged after purchase.
  3. Please note all shoe care products are a final sale.

Product Returns

For New Zealand customers purchasing on-line, goods must be returned to the factory.  Refunds or exchanges for online purchases should be shipped to the address below within 14 days of the purchase, including a copy of your original invoice and reasons for the return or exchange. Refunds will be credited against your original method of payment excluding delivery costs.  All postage costs will be covered by the customer.

Feel free to email us a photo of the footwear you are returning to our email address :

For international orders, please note that we cannot offer an exchange, but will gladly refund your purchase via your original method of payment (subject to our standard returns policy).

Please ensure your name, address, phone number and instructions are clearly indicated and send to:

McKinlays Footwear Ltd

70 Glasgow Street
South Dunedin
Dunedin 9012
New Zealand